DIA-10©
Invest in real value: DIA‑10 fuses digital efficiency with the timeless strength of diamonds.
Visit websiteThe Buuble©
Little Buuble - your companion through the world of feelings & life's questions.
Visit websiteBuy Buuble's book
FCL©
Understanding and Enhancing Focus through Brain Control. With FCL - you can improve your focus and make your life and work more beautiful and successful.
ANOTHER BRICK IN THE WALL
Listening to the youth means opening doors to innovation and fresh ideas. Teachers who engage with their students' perspectives create classrooms filled with inspiration and growth.
EMPATHY THE GOLDEN KEY©
Empathy isn't just a skill; it's your superpower! Empathy—the ability to understand and share the feelings of another.
POLYKULT
The spice of our life is our fantasy. I do not bite I tie you up. I work on designs that will blow you mind!
Visit websiteEMPATHY & PARTNERSHIP
Empathy plays a crucial role in finding and maintaining a meaningful connection with a partner or if you are looking for a new partnership.
EIS© EMPATHY IN SALES
Want to sell more, connect better, and close deals effortlessly? It’s not just about pitching—it’s about FEELING.
EEE© – Experience, Empathy & Effectiveness
EEE© – The Ultimate Sales & Phone Strategy! Wanna win at sales & phone calls? It’s not just about talking—it’s about connecting! If you master EEE.
99i
Learn to Invest in Your Future with 99i. I help you invest wisely in the stock market to secure your financial future.
Visit websiteAbout
Who I am
Hi, I'm Markus Goffin, a passionate software developer and trainer who specialises in developing innovative solutions for customer service. With a background in computer science and extensive experience in dealing with customers, I have developed a range of tools and training programmes to increase efficiency and improve customer satisfaction.
- Trainer, specializing in developing innovative solutions
- Project Manager
- Sales Specialist
- Motivator & Mentor
- Communication Specialist
- Book Author
- Investor (Blockchain & Stocks) relations & business development
My journey into the world of technology began over four decades ago, and since then I have been dedicated to constant learning and improvement. I believe in the power of technology to solve real-world problems and make users' lives easier.
In my current role, I focus on developing user-friendly applications, training modules and databases that support employees in their daily tasks. I am committed to providing high quality resources that enhance performance and promote a positive work environment.
Take a look at my projects and get in touch if you have any questions or ideas for collaboration. Together we can create impactful solutions that make a difference.
The Toronto Empathy Questionnaire (TEQ) Tool
The TEQ can be particularly useful in contexts where understanding and improving empathy is crucial, such as in customer service, healthcare, and counseling. Programmed by Markus Goffin in February 2024.
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Clinical Psychology: To assess empathy levels in patients and track changes over time. - Educational Settings: To evaluate and enhance empathy among students..
- Organizational Psychology: To measure empathy among employees and improve workplace relationships.
- Research: To study the role of empathy in social interactions and mental health.
The TEQ is a valuable tool for measuring empathy in various contexts. By understanding an individual's empathy levels, interventions can be designed to enhance empathetic responses, ultimately improving interpersonal relationships and overall well-being.
The Scorecard Creator was invented and programmed by Markus Goffin in March 2024.
The Scorecard Creator is an exact replica of an original scorecard used to rate phone calls.
Template texts included in the Scorecard Creator help save time and streamline the evaluation process, ensuring that you can maintain focus and efficiency in your work.
- It provides the functionality to enter or click on information while listening to the call
- Allowing for seamless documentation before using the original scorecard.
- This tool is particularly useful if you are interrupted and need to return to the task later.
Phone Training Program
The Learning Academy Phone Training Program in the German language was developed and written by Markus Goffin in June 2024. This program is designed to assist agents in mastering customer service interactions in German. It offers:
- Perfect Introductory Sentences: Start every call with confidence using well-crafted opening lines.
- Main Part Sentences: Navigate the core of the conversation smoothly with useful phrases tailored for various scenarios.
- Selection of Closing Examples: Conclude calls effectively with a range of closing remarks.
Additionally, the program includes audio output, making it a versatile tool that can be used both in training sessions and live interactions. It ensures agents are equipped with the right language tools to enhance customer satisfaction.
The Self-Assessment Tool
Self-assessment allows agents to reflect on their interactions and identify areas where they excelled or need improvement.
Implementing a self-evaluation tool for agents to review their performance after each call using the detailed criteria you've provided can have numerous positive effects on call center metrics and overall performance. This program is invented, designed and programmed by Markus Goffin in June 2024.
- Improved Customer Satisfaction
- Enhanced Quality of Service
- Increased First Contact Resolution (FCR)
- Reduction in Call Handling Time (AHT)
- Enhanced Compliance and Accuracy
- Employee Empowerment and Engagement
- Identification of Training Needs
Send me an Email
Have a project in mind or a challenge you'd like solved? Let's create something extraordinary together—drop me an email, and I'll get back to you promptly!
EMPATHY
The Empathy Games - A creative and engaging way to build skills and have fun at the same time.
Empathy The Hell Game
"Empathy: The Hell Game takes you on a fiery journey through chaos, where compassion and understanding become your most powerful weapons to conquer the inferno." 🔥😈✨
Play Game
Empathy The Zombie city Game
"Empathy: The Zombie City Game challenges you to survive a world overrun by the undead, where empathy and quick thinking are your strongest allies in rebuilding humanity." 🧟♂️🏙️✨
Play Game
Empathy The Tennis Game
"Empathy: The Tennis Game challenges you to serve compassion, smash indifference, and ace understanding." 🎾🌟💔
Play Game
Empathie The Pac Man Style Game
"Empathy: The Pac-Man Style Game challenges you to navigate the maze of emotions, avoid negativity, and collect understanding." 👾🟡🌟
Play Game
Empathy The Basketball Game
""Empathy: The Basketball Game encourages you to dribble through challenges , pass understanding to others, and score big on compassion." 🤝💪🏀
Play Game
Empathy The Space Invaders Style Game
"Empathy: The Space Invaders Style Game combines retro arcade action with the challenge of showing compassion, proving that empathy can even save the galaxy from invaders." 👾🚀✨
Play Game
Empathy The Minecraft Style Game
"Empathy The Minecraft Game: Step into a world where understanding and compassion are your greatest tools to build bridges and navigate challenges." 🌍❤️🧠
Play Game
Empathy The Matrix Game
"Empathy The Matrix Game - Explore the power of empathy in a digital world. Are you ready to decode emotions like a true agent?" 💻 🕶️ 🎮
Play Game
Empathy The Super Mario Game
"Empathy The Super Mario Game - Jump into a world of empathy, where your choices matter! Test your understanding of others, collect points, and level up your emotional intelligence. Ready to play?" 🍄🕹️🌟
Play Game
Empathy The Asteroids Game
"Empathy The Asteroids Game: Navigate through challenges, break barriers, and explore the power of connection." 🚀💥💡
Play Game
Empathy The Friday Night Funkin Game
"Empathy The Friday Night Funkin Game – Your rhythm makes the difference! Train empathy, have fun, and reach new levels." 🕺💥✨
Play Game
Empathy The Donkey Kong Game
"Empathy The Donkey Kong Game Climb the ladders of understanding, smash through obstacles with compassion, and rescue better connections—empathy is the ultimate hammer!" ❤️🎮🌟
Play GameParticipants' voices
What they are saying about me
PORTFOLIO
PORTFOLIO
FCL©
🎯 Take Control of Your Life with Empathy and the FCL© Method! 🎯
Hey, everyone! 🧠💡 Let’s talk about something powerful that can change your life: Empathy + Control! Whether it’s navigating tough moments in life or handling challenges at work, empathy is the ultimate cheat code 🕹️ to understanding yourself and others. But here’s the twist: Control over your actions, emotions, and decisions is the real game-changer! 🔑💪
👀 Want to know how to build that control?
Play Game
Empathy vs. the Machine
Empathy: The Golden Key © to Our Future in the Age of AI
In a world where artificial intelligence (AI) is transforming how we live and work, empathy remains our most powerful human advantage. It’s not just a trait; it’s the golden key that opens doors to authentic connection, understanding, and creativity.
🌐 Let’s continue the conversation: How can we leverage empathy to navigate the evolving relationship between humans and machines?
Stop Overthinking
Ever feel like your mind’s running in circles? Let’s flip the script. 💡 Empathy isn’t just a skill; it’s your superpower in life and work. 🦸♂️🦸♀️ It helps you connect, understand, and build stronger relationships. But here's the catch—overthinking can hold you back from fully embracing it.
In my next video, "Stop Overthinking", I’ll share how you can measure your empathy level and rebuild control over your thoughts. 🚀 Learn how to quiet the noise, strengthen your mind, and unleash the real you. 💪
Empathy the golden key©
"Hey Gen Z! 💡 Want to level up your life and career? Here’s the key: Empathy. It’s not just a buzzword—it’s your superpower. 🌟
Empathy helps you: 🤝 Build stronger friendships.
🎯 Crush it in team projects.
🚀 Curious about your empathy level?
Play Game
Empathy with a twist the oversharer
Ever met someone who overshares... like A LOT? 🐹💥 Watch as empathy takes a hilarious turn in our latest comic adventure! 😂 Dive into the chaos, the laughter, and maybe even a little self-reflection.
💬 "Activate empathy mode!" — But beware, you might just attract hamster-level drama! 🕶️
📢 Don’t forget to share your wildest oversharing moments in the comments!
Empathy under blood
Empathy isn’t just a skill—it’s a superpower 💥. It’s what turns chaos into connection and helps us navigate life and work like pros. Want to know how empathetic YOU are? 🤔
👀 Check out my next video: Empathy Under Blood, where we dive into the gritty, real, and sometimes messy world of understanding others (literally and metaphorically 😅). Think you’ve got what it takes? 💪
People will forget what you said...
Ever wondered what makes the biggest difference in life and work? 🤔 It's not just what you say—it’s how you make others feel! 💛 Empathy is the key to stronger relationships, better teamwork, and real impact. It’s not just soft—it’s powerful! 💥
In my next video, "People will forget what you said, but they will never forget how you made them feel", I’ll show how you can measure your empathy, strengthen it, and even rebuild your connection superpowers. 🚀 The benefits? A happier, more successful life and career! 🌈✨
Another Brick in the Wall - Youthstyle
The older generation’s still out here rocking their “back in my day” vibes 🤨, but let’s be real—times have changed, and so have we. 🌍🔥 Style isn’t just about clothes or looks; it’s a mindset, an evolution, a whole mood. 💅✨
It’s time they learn what Youthstyle really means—bold energy, fresh attitudes, and a vision for the future. 👏💯 We’re not just out here vibing; we’re redefining EVERYTHING. 🚀
Become an emotional superhero of empathy
Empathy isn’t just a word—it’s your ultimate life hack. 💡 Whether you're vibing with friends, hustling at work, or just living your best life, empathy is your superpower! 🦸♂️🦸♀️ It’s how you connect, understand, and level up your relationships. 💙
But here’s the real tea: you can actually measure your empathy levels and see how you’re doing! 📈💭 Wanna know where you stand? Get ready to unlock your emotional intelligence with my next video: “Become an Emotional Superhero of Empathy!” 🦸♂️✨
What’s love without empathy?
Empathy plays a crucial role in finding and maintaining a meaningful connection with a partner or if you are looking for a new partnership. 💕
Empathy isn’t just a buzzword—it’s the secret ingredient to finding AND keeping a meaningful connection. 🌟 It’s about feeling your partner’s world, understanding their highs and lows, and building something real together. 🙌
EIS© - Empathy in Sales
Want to sell more, connect better, and close deals effortlessly? 🚀 It’s not just about pitching—it’s about FEELING. 💡
💬 Imagine this: You walk into a store, and instead of pushing a sale, the salesperson actually listens 🎧, understands your needs, and helps you find the perfect product. Feels good, right? THAT’S EMPATHY! ❤️
EEE© – Experience, Empathy & Effectiveness:
Wanna win at sales & phone calls? 📞💰 It’s not just about talking—it’s about connecting! If you master EEE:
✅ Experience – Know your stuff, build confidence. 💡
✅ Empathy – Feel your customer’s vibe & connect. ❤️
✅ Effectiveness – Solve problems & close deals FAST. 🚀
Pricing
Transform Your Team with Expert Training in Customer Service & Empathy. With 30+ years of experience in customer interactions, sales, and training, I specialize in practical, results-driven coaching that enhances customer satisfaction, sales performance, and professional confidence.
Why Invest in Empathy & Customer Service Training?
Boost customer satisfaction and retention
Increase sales conversion rates
Improve employee morale and engagement
Reduce escalations and complaints
Flexible Training Packages
Choose the plan that fits your needs and budget:
🚀 Exclusive Bonus: Free 30-Minute Discovery Session
$0 / month
- Get to know our approach before committing! I offer a free 30-minute consultation to discuss your specific needs and how our training can benefit your business.
🎯 Single Training Session – Focused & Effective
€90 / per hour
- Best for targeted skill improvement
- Individual or small team coaching
- Real-time feedback and role-play exercises
- Hands-On Learning with Personalized User Interfaces
💼 Full-Day Workshop – Intensive Development
€700 / per day (~€87.50/hr, 8-hour session)
- Ideal for businesses looking to train multiple employees
- Interactive exercises, case studies & role-playing
- Customized modules based on your team’s challenges
- Hands-On Learning with Personalized User Interfaces
📅 Empathy Mastery Week – Best Value
€3,000 / for 5 full days (~€75/hr, 40-hour week)
- Deep dive into customer psychology & empathy techniques
- Hands-on coaching & real-world application
- Certification for participants
- Follow-up support & coaching session
- Hands-On Learning with Personalized User Interfaces